Terms of Use for ikura
THIS AGREEMENT INCLUDES A CLASS ACTION WAIVER AND REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.
Introduction: Welcome to ikura ("ikura," "Ikura Corp.," "Company," "we," "our," "us"). We provide a platform for matching and information provision, connecting users with relevant services and travel-related information. Additionally, our platform may offer travel booking services as outlined in the Travel Agency Provisions. These Terms of Service ("Terms," "Terms of Service," "Agreement") govern your utilization of our web pages located at https://ikura-app.com and https://ikura.io, and our mobile application ikura (collectively or individually "Service") operated by ikura Corp.
For a comprehensive understanding, our Privacy Policy concurrently governs your use of our Service and outlines the procedures for collecting, safeguarding, and disclosing information resulting from your use of our web pages. Please review it here at https://ikura.io/privacy. Your agreement with us comprises these Terms and our Privacy Policy ("Agreements"). By acknowledging that you have read, comprehended, and agreed to these Agreements, you are bound by them.
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING, BROWSING OR USING THE WEBSITE OR SERVICE, COMPLETING THE REGISTRATION PROCESS, AND/OR DOWNLOADING THE APP, YOU REPRESENT (1) THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH THE COMPANY, AND (2) YOU HAVE THE AUTHORITY TO ENTER INTO THE TERMS OF USE PERSONALLY OR ON BEHALF OF THE COMPANY YOU REPRESENT. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THE WEBSITE, APP OR SERVICES.
Third Party Applications: In order to complete certain tasks, the Service may need to access certain third-party software applications ("Third Party Apps") and the account(s) associated with such Third Party Apps. You expressly consent to and authorize the Company to access and use those Third Party Apps designated by you, including the relevant accounts associated therewith, on your behalf to the extent necessary to provide the Service to you and complete the tasks. You acknowledge and agree that the use of Third Party Apps is governed by the relevant terms and conditions associated therewith ("Third Party Terms"), and that you are bound by such Third Party Terms. You further acknowledge and agree that the Company has no control over and cannot be responsible for any Third Party App or its products or services. Accordingly, the Company disclaims any and all warranties, and liabilities with respect to Third Party Apps, and their products and services.
Licenses and Restrictions: Subject to the terms and conditions herein, The Company grants you a personal, revocable, limited, non-transferable license to use the App on either (i) the website, (ii) any iPhone, iPad, or iPod Touch that you own or control, or (iii) any Android-enabled mobile device you own or control. With respect to any App accessed through or downloaded from the Apple App Store, Google Chrome Web Store, Google Play marketplace or any similar store or marketplace (each, an "App Store" and references to an App Store include the corporate entity and its subsidiaries making such App Store available to you), you agree to comply with all applicable third party terms of the relevant App Store (e.g., Apple App Store’s "Usage Rules") (the "Usage Rules").
No Other Rights: Except as expressly provided in these Terms, you agree not to, and not to permit others to, (i) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the App or make the App available to any third party or (ii) copy or use the App for any purpose other than as permitted under the above section "License". Any unauthorized use of the App is expressly prohibited.
Company’s Ownership: The Company’s properties, including the Website, the App, and all content and other intellectual property, excluding your User Content (collectively, the "Company Properties"), are owned by ikura Corp and its licensors, and are protected under copyright and other intellectual property laws. The Company reserves all rights not expressly granted to you. You agree not to use, copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, publicly display, publicly perform, or create derivative works based on the Company Properties, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data and/or image gathering and extraction methods in connection with the Website or App.
Communications: Upon creating an Account on our Service, you are automatically subscribed to newsletters, marketing or promotional materials, and other informational content we may dispatch. However, if you wish to cease receiving any or all of these communications, simply follow the unsubscribe link or send us an email.
Purchases: If you decide to acquire any product or service offered through the Service ("Purchase"), you might need to furnish specific details pertinent to your Purchase, including, but not confined to, your credit card number, the expiry date of your credit card, your billing address, and shipping information. You affirm and guarantee that: (i) you possess the legal right to employ any credit card(s) or other payment method(s) concerning any Purchase, and (ii) the information provided to us is accurate, truthful, and complete. For the facilitation of payment and the fulfillment of Purchases, we may utilize third-party services. By submitting your information, you authorize us to share this information with these third parties, adhering to our Privacy Policy. We retain the authority to reject or annul your order at any juncture for reasons, including but not limited to, product or service unavailability, errors in the product or service description or pricing, inaccuracies in your order, or other justifiable grounds. Moreover, we hold the prerogative to decline or cancel your order if there is suspicion of fraud or an unauthorized or illegal transaction.
Refunds: Subject to exceptions mandated by law, paid fees are non-refundable.
Plan and Price Changes: The Company shall from time to time and at its sole discretion reserves the right to modify pricing and its plans.
Promotions: From time to time, the Company may offer promotions, discounts, or other special offers related to the pricing of the Service, as described on the Website or through the App (“Promotions”). Promotions may not be combined with any other offers, discounts, or promotions, and are not redeemable for cash. The ikura reserves the right to change or discontinue any promotions at any time and in its sole discretion.
Taxes: Fees do not include any federal, state, local or foreign taxes, levies, duties, or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchases, except for those taxes based on the ikura’s net income. In the event the ikura is obligated to collect or pay Taxes for which you are responsible, you will pay such Taxes to the ikura, unless you provide a valid tax exemption certificate authorized by the appropriate taxing authority. If you are a tax-exempt organization, you must provide the ikura with a valid tax exemption certificate authorized by the appropriate taxing authority.
Content: The Company empowers you to share information, text, graphics, videos, or other material (“Content”). You bear responsibility for the legality, reliability, and appropriateness of posted Content. By posting Content, you affirm that it belongs to you or that you possess the right to use and grant ikura the rights and license as delineated in these Terms. Your Content should not infringe upon privacy, publicity, copyrights, contract rights, or any other rights of any person or entity. The Company reserves the right to terminate accounts engaging in copyright infringement. While you retain all rights to your Content, you grant the Company the license to use, modify, publicly perform, display, reproduce, and distribute it on and through the Service. This includes making your Content available to other users of the Service, subject to these Terms. The Company is authorized, but not obligated, to monitor and edit user-provided Content. Additionally, Content on this Service either belongs to ikura or is used with permission. Distribution, modification, transmission, reuse, download, reposting, copying, or use of said Content for commercial purposes or personal gain without express advance written permission from ikura is prohibited.
Objectionable Content: Users are prohibited from posting offensive, insensitive, upsetting, or inappropriate content. This includes, but is not limited to, content that is defamatory, discriminatory, or excessively violent; encourages illegal or reckless use of weapons; or is overtly sexual or pornographic. False information, inflammatory religious commentary, or misleading quotations of religious texts are also unacceptable. Users discovering objectionable content can report it by emailing hello@ikura.io. The Company will promptly remove objectionable content and may expel users responsible for such content.
Prohibited Uses: Service usage is restricted to lawful purposes in adherence to these Terms. Users agree not to exploit, harm, transmit spam, impersonate others, infringe on rights, or engage in any illegal, threatening, or harmful conduct. Additional prohibitions include avoiding actions that disrupt Service functionality or attempting unauthorized access. Users are further prohibited from employing any device or routine that interferes with Service, introduces malicious software, or attempts unauthorized access.
Accounts: When creating an account, you assert that you are above eighteen (18) years old and that the provided information is accurate, complete, and current. Maintenance of account confidentiality, including restricting access, is your responsibility. Notify the Company immediately of any security breaches or unauthorized account use. Username selection should avoid names infringing on others' rights and should not be offensive. Only one account and/or user ID may be created and held per user.
No Use By Minors:Service is exclusively intended for individuals aged eighteen (18) and above. By accessing or using any part of the Service, you affirm that you are at least eighteen (18) years old, possessing the authority to enter this agreement and abide by these Terms. Those below eighteen (18) years old are prohibited from accessing or using the Service.
No Warranty: The Company disclaims all warranties and conditions, providing services "as is" and "as available," without guaranteeing merchantability, satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement of third-party rights. Users acknowledge that ikura acts as a platform for matching and information, not as a tour arranging entity or booking agent. ikura does not guarantee that its services will meet users' requirements, operate without interruptions or errors, or be available at all times.
Acknowledgment and Assumption of Risk:Users acknowledge, agree, and understand that their participation in travel-related activities and accommodation found and booked through ikura's platform is undertaken at their sole risk. Users represent that they are physically fit and able to undertake travel activities without any conditions that would put themselves or others at risk. Furthermore, users explicitly acknowledge that ikura is not responsible for any bookings made through third-party services directed through the site. The platform acts as a facilitator, and users assume full responsibility for interactions and transactions conducted with third-party services. ikura disclaims any liability for the actions, services, or content of these third-party providers. Users are encouraged to review and comply with the terms and policies of such third-party services.
Limitation of Liability: To the extent not prohibited by law, the Company is not liable for incidental, special, punitive, exemplary, indirect, or consequential damages, including cancelled bookings from businesses and bookings sites, discrepancies in information gathered, or other interruption. The Company's total liability for all damages is limited to the amounts paid by users to ikura during the twelve-month period preceding the event(s) or omission(s) giving rise to the damage.
Feedback: If you provide ikura with any feedback or suggestions regarding the platform, tasks, or services (“Feedback”), you hereby assign to ikura all rights in the Feedback and agree that ikura shall have the right to use such Feedback and related information in any manner it deems appropriate without any right to any compensation. ikura will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to ikura any information or ideas that you consider to be confidential or proprietary.
Arbitration and Applicable Law: PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. It is part of your contract with ikura and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. Except for a claim by ikura against you, any and all disputes between you and ikura arising under or related in any way to these Terms must be resolved through binding arbitration as described in this Section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to your use of the platform.
YOU AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND IKURA ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND IKURA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
In the event of arbitration, the proceedings must take place in Tokyo, Japan. The arbitrator's ruling is binding and may be entered as a judgment in any court of competent jurisdiction. If this agreement to arbitrate is deemed unenforceable by a court, then disputes that would have otherwise been arbitrated shall be exclusively brought in the courts located in Tokyo.
Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. or Japanese Government embargo, or that has been designated by the U.S. or Japanese Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. or Japanese Government list of prohibited or restricted parties.
Representation and Warranty Against Antisocial Force/Group: You represent and warrant that you are not part of any gang, gang-affiliated enterprise or group, or other criminal organization (collectively Antisocial Force/Group) and are not under the control or influence of an Antisocial Force/Group. The Company may unilaterally revoke the registration of any user that is reasonably considered to meet any of following items. (1) The user is part of an Antisocial Force/Group (2) An Antisocial Force/Group is materially involved in management (3) The Member is using an Antisocial Force/Group (4) The user is providing funds or granting favors to, or is otherwise involved in, an Antisocial Force/Group (5) The user has a socially reprehensible relationship with an Antisocial Force/Group (6) The user has personally or through a third party used deception, violent behavior, or threatening language toward another person Users that meet any of the items in the preceding paragraph assume responsibility for compensating the Company for any damages it suffers as a result of the applicable membership revocation, and may not seek compensation from the Company for damages personally incurred.
Termination: The Company may cancel, suspend, or block your use of the Service without notice if there has been a violation of these Terms. Your right to use the Service will end once your registration is terminated, and any data you have stored on the Service, unless the Company is required to retain it by law. You may terminate your registration at any time. The Company is not responsible or liable for any records or information that is made unavailable to you as a result of your termination of registration. YOU AGREE THAT IKURA WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SERVICE.
Miscellaneous: The Company’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect. All contracts completed electronically will be deemed admissible for all legal purposes to be in writing and legally enforceable as a signed writing.
Additional Travel Agency Provisions: In Compliance with Japanese Law:
The Travel Agency provisions set forth herein shall apply mutatis mutandis to any travel agency operations or bookings facilitated through the platform involving ikura directly arranging hotel accommodations, tours requiring transportation, or other travel-related arrangements. For more details about our travel licenses and operating authority, please refer to the Travel Agency Business licenses issued by the Japan Tourism Agency in accordance with the Travel Agency Act. The specifics are available at https://www.ikura.io/license.
Chapter 1:
General Provisions
Article 1: General Provisions
Users are bound by these Travel Agency Provisions upon utilizing the Services. The act of using the ikura Services constitutes the user's explicit consent and agreement to these Travel Agency Provisions.
Article 2: Definition of ikura Services (Travel agency operations or bookings related to the travel agency provisions)
ikura may provide various services, including but not limited to accommodation booking services as defined in Article 13, bus tour booking services as defined in Article 17, organized travel operation services as defined in Article 20, organized travel booking services as defined in Article 23, transportation and vehicle booking services as defined in Article 26, interpreter guide booking services as defined in Article 29, collectively known as "Travel Booking Services."
Chapter 2: Utilization of the ikura Services
Article 3: Method of Utilization
Users are required to thoroughly review the contents of these Terms and Conditions before engaging with Travel Booking Services. When utilizing services offered by accommodation facilities, transportation companies, travel agencies, or guides, collectively referred to as "Service Providers," with whom the Company has contracted, users shall adhere to the terms, conditions, guidelines, and rules established by such Service Providers.
Article 4: Provision of Travel Conditions via the Internet
In compliance with Article 12-4, Paragraph 3, and Article 12-5, Paragraph 2 of the Travel Agency Law in Japan, the Company may electronically provide users with the necessary information typically included in booking details and documents outlining transaction conditions and contract details through the ikura Services or by transmitting said information to the email address registered by users. If you require additional explanation or have inquiries, our Certified Travel Services Manager can provide further details upon request. To make an inquiry, please contact hello@ikura.io.
Chapter 3: Payment
Article 5: Payment Method
Users shall remit payment for booking services in accordance with the following stipulations. In the absence of specific provisions, users shall adhere to the terms outlined in the travel conditions documents.
(1) In instances where payment is due at the time of booking ("Prepayment"), users may opt to pay via credit card or other payment modalities offered by the Company.
(2) In cases where payment is rendered upon service utilization ("On-site Payment"), users may effectuate payment through cash, credit card, or other methods delineated by the Service Providers.
Article 5-2: Credit Card Payment
1. If individual services impose restrictions on credit card usage, such restrictions shall be given priority.
2. Credit card payments are limited to cards issued in the name of the user (or the individual making the booking, if different from the user).
3. Users are strictly prohibited from engaging in unauthorized credit card use, providing false credit card information, or undertaking any other actions deemed inappropriate by the Company. The Company reserves the right to seek compensation from users for any damages resulting from such actions.
4. In the event of a credit card company's refusal to authorize a transaction or the Company's determination of inappropriate credit card usage based on its predetermined criteria, the Company may, without user consent, alter the payment method, cancel the booking, or take any other measures deemed necessary by the Company.
Article 6: Settlement of Amendment and Cancellation Fees
Users must settle any incurred amendment or cancellation fees in accordance with Company-prescribed methods, except where separate provisions are stipulated for each booking service.
Company-prescribed methods are as follows:
(1) For prepayment (limited to credit card payment), settlement shall be made via the specified credit card.
(2) For accommodation booking services (as defined in Chapter 5) that necessitate on-site payment, settlement shall be conducted using the designated credit card, contingent upon the user's choice of this option.
Chapter 4: Service Usage Precautions
Article 7: Contact Methods
The Company and Service Providers may contact users as necessary using provided email addresses, addresses, or telephone numbers. Contact methods are at the discretion of the contacting party.
Article 8: Personal Information
The Company handles users' personal information in accordance with the "Privacy Policy," to which users must consent.Users also consent to:(1) Analysis of past usage and booking history for travel booking management, providing scoring results to accommodation facilities.(2) Accommodation facilities using scoring results for booking management, excluding other uses.
Article 9: Prohibited Activities
Users must refrain from:
1. Breaching the Terms and Conditions.
2. Causing inconvenience or harm to others.
3. Failing to meet obligations or obstructing communication.
4. Using the site for unauthorized commercial purposes.
5. Engaging in unauthorized site activities.
6. Sending spam or participating in inappropriate activities.
7. Allowing minors access to prohibited content.
8. Violating laws or public order.
9. Misusing external tools or engaging in harmful behavior.
10. Any other actions deemed inappropriate by the Company.
If users engage in prohibited acts, the Company may suspend their usage without notice and cancel their membership. The Company is not liable for any resulting damages. The ikura Services is for general customer use and prohibits commercial arrangements. The Company may cancel such actions without liability for any resulting damages.
Article 10: Disclaimer
1. If users suffer damages due to our actions related to the Services, we will be responsible only for the typical, actual, and direct damages incurred, unless caused by our intentional misconduct or gross negligence.
2. Our responsibility for accommodation booking services (as defined in Article 13, Paragraph 1) entails arranging accommodations through mediation if a booking or travel contract is concluded with the user. We shall not be responsible for matters not attributable to us.
3. Our responsibility for bus tour booking services (as defined in Article 17, Paragraph 1) involves arranging transportation services and other bus tours through mediation if a booking or travel contract is concluded with the user. Furthermore, our responsibility for bus tour booking services entails acting as an intermediary for users to enter into contracts for travel products (as defined in Article 17, Paragraph 1) with travel agencies (as defined in Article 17, Paragraph 1). We shall not be responsible for matters not attributable to us.
4. Our responsibility for organized travel operation services (as defined in Article 20, Paragraph 1) involves arranging travel services provided by transportation and accommodation facilities if a booking or travel contract is concluded with the user. We shall not be responsible for matters not attributable to us.
5. Our responsibility for organized travel booking services (as defined in Article 23, Paragraph 1) involves acting as an intermediary for users to book or enter into contracts for solicited organized trips (as defined in Article 23, Paragraph 2) conducted by organized travel companies (as defined in Article 23, Paragraph 1). We shall not be held responsible for matters not attributable to us.
6. Our role in vehicle booking services (as defined in Article 26, Paragraph 1) entails enabling users to utilize the system for booking vehicles (as defined in Article 26, Paragraph 1). Our responsibility for vehicle booking services includes facilitating transportation services by arranging vehicles/drivers through mediation upon concluding a travel contract with the user. We shall not be held responsible for matters not attributed to us.
7. Our responsibility for guide booking services (as defined in Article 29, Paragraph 1) involves arranging guide services through mediation if a travel contract is concluded with the user. We shall not be responsible for matters not attributable to us.
8. We shall not be liable for damages or disadvantages incurred by users due to failure to settle payment by the payment deadline unless attributable to us.
9. In cases of disputes or conflicts between users and service providers, users and the respective service providers shall resolve them directly, and we shall not be liable unless the responsibility is attributable to us.
10. Except where separate provisions are stipulated in travel contracts, we shall not be liable for damages resulting from system interruption, delay, cessation, data loss, unauthorized access to data due to communication line or computer malfunctions, or damages incurred by users due to the use of the Services unless attributable to us.
11. We shall not be liable for damages incurred by users due to non-delivery of emails sent by us as a result of deficiencies in users' email environments or transmission channels unless attributable to us.
12. Users shall bear responsibility for their actions when using the Services, and in case of causing damages to third parties, users shall resolve such matters at their own responsibility and cost.
13. While we may provide information and advice to users as appropriate, we shall not be liable for damages resulting from such information and advice unless attributable to us.
14. We shall not be liable for damages incurred by users due to violations of these Terms and Conditions unless attributable to us.
15. We do not guarantee the absence of harmful elements such as computer viruses in emails sent from the Services's web pages, servers, domains, etc., or in the content of booking services and travel information services.
16. We may interrupt or suspend all or part of the Services without prior notice if regular maintenance or emergency maintenance of the system is required, if there is an overload on the system if it is necessary to ensure the security of users, or for other reasons deemed necessary. We shall not be liable for damages incurred by users in such cases unless attributable to us.
17. We do not guarantee the accuracy, reliability, or authenticity of tourist information posted on the Services by us or service providers, and we shall not be liable for damages incurred by users due to such information unless attributable to us.
Article 11: Amendment of this Agreement
1. We shall notify users of any changes to this Agreement in a timely and appropriate manner, considering the impact of such changes and the operational status of the Services. The revised terms shall take effect on the date specified by us or after a certain notice period as determined by us.
2. We may, at our discretion based on reasonable grounds, change or discontinue all or part of the Services without prior notification or contact with users.
Article 12: Governing Law and Jurisdiction
This Agreement shall be interpreted under Japanese law, and in the event of a lawsuit arising from this Agreement, the Tokyo District Court shall be the exclusive jurisdictional court of first instance.
Chapter 5: Use of Accommodation Booking Services
Article 13: Accommodation Booking Services
1. Accommodation booking services refer to services in which we or agents arranged by us arrange accommodations affiliated with us through mediation based on the travel industry agreement (part of the arranged travel contract).
2. The content and conditions of accommodation booking services shall be determined by the booking details and travel conditions provided or presented separately to users by us, in addition to this Agreement.
3. Information regarding accommodations, ancillary services, schedules, posted on the Services are provided by the accommodations or arranging agents. Unless otherwise specified, we do not guarantee the authenticity, accuracy, usefulness, or reliability of this information.
4. Information on vacancies at accommodations, fees (accommodation fees), and other conditions posted on the Services regarding accommodations may differ from the conditions presented by the accommodations themselves, other websites, or travel agencies for the same accommodations. We do not guarantee that the conditions presented on the ikura Services are the most advantageous for users.
5. Minors are not permitted to use accommodation booking services.
Article 14: Registration of Additional Information
Users are required to register their address, telephone number, preference for receiving ikura news, and other information designated by us in a manner specified by us when using the ikura Services.
Article 15: Conclusion, Amendment, and Termination of Travel Contracts for Accommodation Booking Services
1. A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.
2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.
3. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us. In some cases, users must directly contact the accommodations or arranging agents. We shall not be liable for any damages or disadvantages incurred by users due to their failure to contact the accommodations or arranging agents directly, unless due to our gross negligence.
4.Users shall adhere to the booking details and provisions regarding change fees, cancellation fees, default fees, handling fees, and other amounts specified in the travel contract. Users are required to review the provisions concerning change fees in the booking details or travel contract before making any changes.If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant accommodations may make changes to the booking. Additionally, if necessary, we may make changes on behalf of the accommodations.
5. If the booking violate this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking. If minors utilize accommodation booking services for accommodations designated by us, the relevant accommodations or we may cancel all or part of the bookings made through such use.
6. We and the accommodations shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 16: Payment Methods for Travel Fees
Users must settle travel fees, including but not limited to accommodation fees, in the manner specified in the booking details or travel contract.
Chapter 6: Use of Bus Tour Booking Services
Article 17: Bus Tour Booking Services
1. Our bus tour booking services involve accepting bookings and serving as intermediaries between users and partnered companies for planned travel products related to express buses and bus tours. Through the ikura Services, we facilitate the conclusion of travel contracts between users and these partner companies.
2. The details and terms of bus tour booking services are outlined in the booking details and travel conditions provided separately to users by us or the travel companies, in addition to this Agreement.
3. Information regarding travel products, operational vehicles, and schedules displayed on the ikura Services is sourced from the respective partner companies. Unless specified otherwise, we do not guarantee the authenticity, accuracy, usefulness, or reliability of this information.
4. The availability of seats for travel products, travel fees, and other conditions displayed on the ikura Services may differ from those presented by the partner companies themselves, other websites, or travel agencies for the same travel products. We do not guarantee that the conditions presented on the ikura Services are the most advantageous for users.
Article 18: Conclusion, Amendment, and Termination of Travel Contracts in Bus Tour booking Services
1. A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.
2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.
3. Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.
4. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us.
5. If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking.
6. We and the partner companies shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 19: Payment Methods for Travel Fees
Users must settle travel fees in the manner specified in the booking details or travel contract.
Chapter 7: Utilization of Packaged Tour Operation Services
Article 20: Packaged Tour Operation Services
1. Packaged tour operation services refer to the services where users receive travel services such as accommodation facilities and transportation provided by us (including our arrangement agents) in partnership with accommodation facilities and transportation companies based on the travel industry agreement (part of the solicited packaged tour contract), and we plan and implement travel services.
2. The content and conditions of packaged tour operation services shall be determined by the booking details, travel industry agreement (part of the solicited packaged tour contract) or travel conditions document, provided or presented separately to users by us in addition to this Agreement.
3. Information posted on the Services regarding packaged tour operation services is provided by accommodation facilities, transportation companies, etc. Unless otherwise stated in the travel contract, we do not guarantee the authenticity, accuracy, usefulness, or reliability of this information.
Article 21: Travel Contracts and Changes or Cancellations Thereof in Packaged Tour Operation Services
1. A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.
2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.3. Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.4. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us.
5. If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking.
6. We and the partner companies shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 22: Payment Methods for Travel Fees
Users must settle travel fees in the manner specified in the booking details or travel contract.
Chapter 8: Utilization of Packaged Tour Booking Services
Article 23: Packaged Tour Booking Services
1. Packaged tour booking services refer to the services where we, as a commissioned travel agency, conclude a travel contract on behalf of a commissioned tour operator, based on the travel industry agreement (part of the solicited packaged tour contract) and plan and implement solicited packaged tours arranged and conducted by the packaged tour company.
2. The content and conditions of packaged tour booking services shall be determined by the service details or travel conditions document (referred to collectively as the "Booking Details"), in addition to these terms and conditions.
3. Information posted on the Services regarding packaged tour booking services is provided by the packaged tour company. We do not guarantee the authenticity, accuracy, usefulness, or reliability of this information.
4. Conditions regarding the content and terms of packaged tour products posted on the Services may differ from those presented by other websites or travel agencies for the same service. We do not guarantee that the conditions presented on the ikura Services are the always most advantageous for users.
Article 24: Travel Contracts and Changes or Cancellations Thereof in Packaged Tour Booking Services
1 A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.3. Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.
4. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us.
5. If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking.
6. We and the partner companies shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 25: Payment Methods for Travel Fees
Users must settle travel fees in the manner specified in the booking details or travel contract.
Chapter 9: Utilization of Transportation Vehicle Booking Services
Article 26: Transportation Vehicle Booking Services
1. Transportation vehicle booking services refer to the services where we, through the Services’ system, accept bookings from travelers for transportation services provided by shared passenger motor vehicle transportation operators or maritime transportation operators such as shared buses, taxis, ships, and other vehicles, and arrange transportation services by mediating with the operators.
2. The content and conditions of transportation vehicle Booking services shall be determined by the service details or travel conditions document (referred to collectively as the "Booking Details"), in addition to these terms and conditions.
3. Information posted on the Services regarding transportation vehicle booking services is provided by the operators. Except for information for which we are responsible under the Booking Details, we do not guarantee the authenticity, accuracy, usefulness, or reliability of this information.
4. Conditions regarding the content and terms of transportation vehicle booking services posted on the Services may differ from those presented by other websites or travel agencies for the same service. We do not guarantee that the conditions presented on the Services are the always most advantageous for users.
Article 27: Travel Contracts and Changes or Cancellations Thereof in Transportation Vehicle Booking Services
1. A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.
2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.
3. Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.
4. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us.
5. If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking.
6. We and the partner companies shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 28: Payment Method for Travel Fees
Users must settle travel fees in the manner specified in the booking details or travel contract.
Chapter 10: Booking Service for Guides
Article 29: Booking Service for Guides
1, The booking service for guides refers to the service where our company accepts bookings for travel services provided by affiliated interpreter guides or other service providers and mediates the conclusion of guide bookings or service provision contracts between users and the guides. Our company facilitates the conclusion of travel contracts between users and interpreter guides or service providers via the Services.
2. The content and conditions of the booking service for guides, shall be determined by the service details or travel conditions document (referred to collectively as the "Booking Details"), in addition to these terms and conditions.
3. The information displayed on the Services is based on information provided by guides and unless otherwise specified, our company does not guarantee the accuracy, usefulness, or reliability of this information.
4. The content, fees, and other conditions presented on the Services for the booking service for guides, may differ from those offered by other sites, and travel agencies, for the same services. Our company does not guarantee that the conditions presented on the Services are the most advantageous for users.
Article 30: Travel Contract in Booking Service for Guides and Its Amendment or Cancellation
1. A travel contract is considered concluded at the time specified in the travel conditions document provided in the booking details, and we shall arrange the booking based on the established travel contract.
2. Users are required to verify the completion of the booking on the "Booking Confirmation" provided within the ikura Services.
3. Users may request changes to their bookings or the cancellation of all or part of the booking (collectively referred to as "Changes") in accordance with the provisions of the travel contract.
4. Users must comply with the change fees, cancellation fees, default fees, handling fees, and other specified amounts (hereinafter referred to as "Change Fees") outlined in the booking details or travel contract. Before initiating any changes, users must review the change fee provisions. Subsequently, users should input and submit the required information for the changes in the manner specified by us.
5. If the booking violates this Agreement, the travel contract, or laws and regulations, we or the relevant companies may, with the user's prior consent, make changes to the booking.
6. We and the partner companies shall not be held responsible for any damages or disadvantages suffered by users as a result of Changes made in accordance with the preceding paragraphs unless such Changes are attributable to the fault of either party. Furthermore, users remain obligated to pay any Change Fees and other associated obligations resulting from such changes, regardless of the circumstances.
Article 31: Payment Method for Travel Fees
Users must settle travel fees in the manner specified in the booking details or travel contract.
PLEASE NOTE THAT THE TERMS ARE SUBJECT TO CHANGE BY IKURA IN ITS SOLE DISCRETION AT ANY TIME. When changes are made, the Company will make a new copy of the Terms of Use available at the Website and within the App. We will also update the “Last Updated” date at the bottom of these Terms.
Any changes to the Terms will be effective immediately for new users of ikura. The Company may require you to provide consent to the updated Terms in a specified manner before further use of the Website, App, Widget, and/or the Services is permitted. If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the ikura; otherwise, your continued use of ikura constitutes your acceptance of such change(s). **PLEASE REGULARLY CHECK THE WEBSITE AND APP TO VIEW THE THEN-CURRENT TERMS.
Updated on : 1st May, 2024